What do I need to start using my Emberpulse?

Before installing your Emberpulse, please confirm you have the minimum requirements below:

1. An active internet connection
2. A router with working Wi-Fi connection
3. A computing device such as a notebook, desktop computer, smartphone or tablet, loaded with a web browser such as Google Chrome or Safari
4. Your computing device needs to have the ability to connect to your home Wi-Fi network (2.4GHz frequency). A computer that is connected by cable to the internet is will not work; a Wi-Fi connection is required.
5. Your electricity meter is either a 'Smart Meter' or you have had a fuse box meter installed by Embertec or an electrician.

How is my Emberpulse connected to my electrical system?

Your Emberpulse uses standard electricity outlet supply power and reads data from a compatible electricity meter using the ZigBee wireless protocol.

Do I need to go through the installation setup process every time I want to check my home's power usage?

No, just once. After installation and setup, each time you log on to the Emberpulse cloud or use the Emberpulse mobile app, you will be able to check on your home energy usage.

Why is Windows showing me a warning about connecting to the 'hello-emberpulse' network?

This warning message is triggered because the network that you are connecting to has no password. By connecting to the 'hello-emberpulse' network, you will be able to communicate directly with your Emberpulse unit so it can be set up. This connection will be removed as soon as your Emberpulse is connected to your home Wi-Fi network, thus during the short time that this network is active, there is no risk to your home Wi-Fi network or to data on your home network.

How far can I have my Emberpulse from my electricity meter?

It depends on many factors, such as the amount and type of material between the two. Try to minimize the number of walls and other objects in a direct line between your Emberpulse and your meter. Emberpulse has successfully tested to connections over 50 meters apart (160 feet).

I live in an apartment and the meter is located in the basement, will my Emberpulse still work?

If the meter is too far from your Emberpulse, you may experience issues with connectivity between your meter and your Emberpulse. If this is the case, you may need to install a ZigBee range extender. Contact Emberpulse support (support@emberpulse.com) in the first instance to discuss your specific circumstances and options.

My Emberpulse is continually disconnecting and reconnecting with my electricity meter. What should I do?

The signal between your Emberpulse and your electricity meter is being interrupted. Try the following:

1. Try moving your Emberpulse closer to your electricity meter.
2. Check that there are no large objects between your Emberpulse and your electricity meter.
3. Check that a microwave oven is not between your Emberpulse and your electricity meter.

My computer, tablet of smartphone can't find the 'hello-emberpulse' network. What should I do?

Some computers, tablets and smartphones do not automatically update the list of available Wi-Fi networks. Try refreshing the list, or turning the Wi-Fi feature of your computer, tablet or smartphone off and then on again. The 'hello-emberpulse' network should then be seen on the list.

What should I do if my Emberpulse can't find my home Wi-Fi network?

Check the following:

1. Check that your Wi-Fi router is on and you can connect to it successfully from another device like a smartphone, tablet or notebook computer.
2. Check that you have entered the correct details for your Wi-Fi network during the connection procedure.
3. Check the frequency that your Wi-Fi network runs on. Most networks use 2.4 GHz and your Emberpulse supports this. Some networks use 5 GHz and your Emberpulse cannot use those networks. Usually if your router has a 5 GHz network it can also use 2.4 GHz, so try configuring your router to support a 2.4 GHz network.

I configured my Emberpulse successfully, but now my internet is not working. What should I check?

Check that your home Wi-Fi network is selected. When you configured your Emberpulse, you were instructed to connect your phone, tablet or computer to the 'hello-emberpulse' network. Now you will need to reconnect your phone, table or computer to your normal home network, using the network settings on your device.

What should I do if my Emberpulse continually connects and disconnects from my Wi-Fi network?

Try moving your Emberpulse closer to your Wi-Fi router or install a Wi-Fi range extender device. Additionally, if your router uses the mobile phone network for its internet connection, you may experience difficulty keeping Emberpulse connected. This is because these type of routers disconnect from the internet whenever they detect little or no activity on Wi-Fi, in order to save you data costs. Unfortunately, this also interferes with the Emberpulse unit's ability to stay connected. Investigate your router's settings to find a way to stop the router disconnecting itself from the internet, or use a broadband (e.g. ADSL) router.

Does my Emberpulse have to be connected to the internet?

Yes, your Emberpulse relies on an internet connection to operate.

What happens if I lose internet connection?

The pulse light of your Emberpulse will show a steady magenta colour. No data will be sent to the Emberpulse cloud or app. However, your Emberpulse will continue to read and store data from your meter. The stored data will be sent to the Emberpulse cloud the next time you reconnect to the internet.

While getting set up I see an error message that tells me to check my router settings. What does this mean and what should I do?

If you see this error message, your Emberpulse has connected successfully to your Wi-Fi network but cannot connect to the Emberpulse cloud because it is being blocked by a firewall. Often this is due to your router having strict firewall settings which block specific ports that Emberpulse uses to communicate. Make sure that ports 80, 443, and 8883 are available to outgoing traffic on your router. If this does not fix the problem, contact Emberpulse Support at support@emberpulse.com for assistance.

What should I do when my Wi-Fi password changes or I want to use a different Wi-Fi network?

Follow the instructions in the Update Wi-Fi Network guide

What do the colours and pulse rates of the Pulse Light mean?

Your Emberpulse unit uses a coloured pulsating light to communicate real-time information about energy use in your home. There are two sets of coloured indicators; energy goal indicators and system indicators.

Energy goal indicators

View real time advice on what's important to you. Select an energy goal and your Emberpulse unit will provide real-time performance updates by flashing, green, orange or red.

Goal 1: Minimise my electricity bill by making the best use of my solar power

This goal is only applicable if your solar system is being monitored by the Emberpulse.

Maximise your solar investment by selecting this goal. Your Emberpulse unit will provide real-time notifications on how to maximise your solar power geneneration and revenue. Emberpulse will cross check your solar generation, energy consumption and tariff rates to give a real-time recommendation on when to use more power or less power.

You don't need to guess or constantly check graphs. Simply glance at your Emberpulse unit's colour for power usage advice. Below are the Emberpulse unit's colour notifications for solar systems with low feed in tariffs and high feed in tariffs.

• Low feed in tariff

Colour notifications if you have a solar feed in tariff that is less than your electricity grid tariff.

"Use more power"	"Use less power"	"No solar generation"
Pulsing green You are currently generating more energy than you are using. Now is a good time to use power. The faster your green pulse speed, the more solar power you have available for use. Solid green Excellent. You are currently maximising your solar usage.	Pulsing red You are using all your solar generation and using grid power. The faster your red pulse speed, the more grid power you are consuming compared to your solar power generation.	No pulsing Your solar panels are currently not generating power.

• High feed in tariff

Colour notifications if you have a solar feed in tariff that is more than your electricity grid tariff.

"Your're maximising earning"	"Use less power"	"No solar generation"
Pulsing green Excellent. You are exporting more than 50% of your solar power. The slower the green pulse speed, the more revenue you are earning.	Pulsing red You are currently exporting less than 50% of your solar power. The slower your red pulse speed, the more solar power revenue you are earning. Solid red You are using all your solar power and purchasing electricity from the grid.	No pulsing Your solar panels are currently not generating power.

Goal 2: Show me when my electricity is cheap or expensive to use

Energy prices can fluctuate at different times of the day and at different consumption levels. Select this energy goal to be notified of when your home's electricity is cheap or expensive to use. Save money by using more electricity at cheaper times.

The pulsing speed of your Emberpulse unit indicates how much power your home is currently consuming. A slow pulse speed shows that your home is consuming less power. A faster pulsing speed shows that your home is consuming a large amount of power.

Goal 3: I want to spend less than my electricity budget

Select this goal to eliminate electricity bill shock. After setting an electricity budget, Emberpulse will track and forecast your energy usage over your electricity bill cycle. Simply glance at your Emberpulse unit's colour to check on your electricity bill forecast.

The pulsing speed of your Emberpulse unit indicates how much power your home is currently consuming. A slow pulse speed shows that your home is consuming less power. A faster pulsing speed shows that your home is consuming a large amount of power.

Goal 4: I want to use less electricity than in my previous period

Are you getting better at saving energy? Select this goal to compare your electricity usage to your previous period. This previous period can be defined as last week, last month or last electricity billing cycle.

The pulsing speed of your Emberpulse unit indicates how much power your home is currently consuming. A slow pulse speed shows that your home is consuming less power. A faster pulsing speed shows that your home is consuming a large amount of power.

Goal 5: I want to use less electricity than a similar home

Do you use less electricity than a similar home? Select this goal and compare your electricity use to a home of a similar size and location. The comparison period can be defined as last week, last month or last electricity billing cycle.

The pulsing speed of your Emberpulse unit indicates how much power your home is currently consuming. A slow pulse speed shows that your home is consuming less power. A faster pulsing speed shows that your home is consuming a large amount of power.

No pulse light

If your home's power usage remains unchanged, your Emberpulse unit will temporarily stop pulsing. Your Emberpulse unit will restart pulsing once it detects a moderate power change in your home's energy consumption.

You can wake your Emberpulse unit by hovering your hand above its top sensor. It will then restart pulsing.

Note:

If you have an active solar energy goal (see above), no pulse light indicates that your solar system is not currently generating. You also have the option of dimming or disabling the pulse light. Visit the online portal at emberpulse.com.au and navigate to Emberpulse > Emberpulse settings.

System Indicator - Magenta

Your Emberpulse unit will pulse a magenta colour to notify you of a connection or system difficulty. View the meaning of each system indicator below.

System Indicator - Cyan

Your Emberpulse unit will pulse a cyan colour to notify you that the Emberpulse is in pairing mode. During this time frame, the Emberpulse unit will be able to connect to any available home automation devices that are within range.

System Indicator - Alternating Red and Green

Your Emberpulse unit will alternate between red and green (500ms each) to notify you that a factory reset on the Emberpulse has been initiated.

If a factory reset has been initiated in error, please refer to Emberpulse Reset for more information on how to re-connect.

Why is the cost of my electricity bill different from the information in the Emberpulse system?

First, ensure that the tariff rates and billing period dates entered into the Emberpulse system are correct. You can do this by comparing the rates in the Emberpulse system with those listed on your most recent electricity bill. Also please remember that costs calculated by the Emberpulse system are approximate and may not take into account:

1. Taxes
2. Any additional discounts
3. Credit card fees

Why is the billing period dates in the Emberpulse system different to what my electricity bill shows?

Billing period start and end dates are dependent upon when your electricity meter is read by the distributor, this is usually not done on the same date every billing period. Therefore, there could be a difference of a few days in the billing period shown on your electricity bill and what is displayed in the Emberpulse system.

Why does my forecast for usage or cost appear inaccurate?

The Emberpulse system forecasts energy usage and cost based on all the data it has measured and all the information you have entered about your home, appliances, energy plan. To improve the accuracy of forecasts, ensure that you have entered correct and up-to-date information.

Is my split system air conditioner compatible with the Emberair device?

To check if your air conditioner is compatible with the Emberair device, search for your model number in the compatibility list.

Compatibility List:

• Daikin - Australian Compatible Models
• Fujitsu - Australian Compatible Models
• Panasonic - Australian Compatible Models
• Universal

If you cannot find your model number in the list specific to the air conditioner manufacturer, try the Universal list.

If your model number is not listed in either of these lists, then your model is currently not supported by the Emberair device.

Why do my Emberair settings revert back to my previous settings?

When making a change to your Emberair settings, an interrupted network or Wi-Fi signal may temporarily prevent the settings from being finalised.

If this occurs, simply try to change the Emberair settings once again. If this problem persists, contact Emberpulse Support.

Why does my chart show negative solar generation at night?

If your solar generation at night is between 0 W and -20 W there is no need for concern, as this is the power that is consumed by the inverter at night.

However, if your solar generation at night is different to the above threshold, please notify Emberpulse Support.

What happens when I reset my Emberpulse?

When you reset your Emberpulse, you will be clearing all the data that is currently stored on your Emberpulse, this includes all of your Wi-Fi settings as well as any devices or meters that were connected to your Emberpulse.

What do I need to do if I have reset my Emberpulse?

If you have performed a reset on your Emberpulse, you will need to re-connect your Emberpulse to your Wi-Fi network and any other devices that were previously connected to your Emberpulse, including your fuse box/smart meter and any home automation devices.

How do I re-connect my Emberpulse to my home Wi-Fi network?

To re-connect to your home Wi-Fi network, follow the instructions in Update your Wi-Fi Network.

How do I re-connect my Emberpulse to my electricity meter?

• Fuse Box Meters - to re-connect your Emberpulse to your fuse box meter, follow the instructions in Resetting your Fuse Box Meter
• Smart Meters - you will need to re-open your smart meter connection window, this is done by accessing your relevant electricity distributors' online portal and requesting to re-connect your Emberpulse.

How do I re-connect my Emberpulse to my Home Automation devices?

You will need to reset the individual devices and then follow the instructions in Installing Home Automation Devices to re-connect your device to the Emberpulse.

How can I tell if I have a hybrid system installed?

• Hybrid System:
  • Generally, your solar and battery installation would have been completed at the same time.
  • You will have only one inverter system installed that is connected to both the solar and battery.
    

• Non-Hybrid System:
  • For these types of systems, the battery has usually been installed after the solar system was installed.
  • There will be an inverter for the solar system and an inverter for the battery system.

Why can't I see my battery details?

• Currently the Emberpulse system is unable to support a hybrid solar system.
• The Emberpulse system can only measure readings on the connection between the inverter and the house. It is unable to communicate directly with the inverter, which is the reason why you cannot see details such as battery charge and discharge information.

Why does my system show there is solar generation occurring at night?

• Currently the Emberpulse system is unable to support a hybrid solar system.
• The Emberpulse system can only measure readings on the connection between the inverter and the house. It is unable to communicate directly with the inverter, therefore it cannot determine if the energy being fed to the house is coming from solar generation or the battery.

When will the Emberpulse system be able to support hybrid systems?

It is anticipated that support for compatible hybrid systems will be completed during 2020.

What hybrid systems will be supported by Emberpulse?

It is anticipated that Emberpulse will be able to support the following systems*:

• Solax
• GoodWe
• Fronius
• SMA
• Solar Edge

*This list is subject to change if we encounter issues beyond our control.

What happens if my hybrid system is not on the supported list?

If you had an Emberpulse connected at the same time as your hybrid solar installation, please contact your solar installer.

Purpose

This set of instructions is for Emberpulse users who need to re-connect their Emberpulse to their Fuse Box Meter.

Instruction Steps

1. Go to the Saturn South Fuse Box meter that is located in your fuse box, press and hold down the indicator button for approximately 10+ seconds until the indicator button starts flashing (Note: The indicator button will be solid green while the button is held down).

2. The indicator button should now be blinking red and green at a fast rate.
3. Login to your Emberpulse account
4. Once in your account, open the 'Connected Devices' page

5. Select the button 'Add Device....'

6. After selecting 'Add Device....', a timer will appear counting down from three minutes. This timer indicates the period that the pairing window on the Emberpulse will remain open.

7. While the timer is counting down, return to your Fuse Box meter, press and hold the indicator button down for approximately 5 seconds until the indicator button starts flashing green.
8. Let go of the indicator button:
   • If the indicator button goes back to blinking red and green rapidly and the timer is still counting down, you will need to try Step 7 again.
   • If the indicator button goes back to blinking red and green rapidly and the timer has stopped counting down, you will need to go back to complete Steps 5-7 again.
   • If the indicator button is not blinking red and green rapidly and the time has stopped counting down, proceed to Step 9.
9. Click on the Fuse Box Meter option to open up your Fuse Box Meter configuration screen, which should be similar to the image below:

10. Click 'Save'
11. The Fuse Box Meter screen should now show a signal strength indicated by a number instead of the word disconnected.
12. This shows that your Emberpulse is now connected to your electricity meter.